Supplier FAQs

If you have a question regarding OnePlace, please take a look through our FAQs below.

We have accumulated the most common questions that we receive from Suppliers and have provided the answers below. 

How do we sign up to be a OnePlace Supplier?

Click here to be directed to the Join OnePlace page.

I have forgotten my password, how can I reset it?

Click here to be taken to the OnePlace home screen. Click “forgot” and follow the instructions on screen.

How can I change the email address for my account?

Please contact us at

What is the cost of OnePlace?

Click here to be directed to the Packages page.

Do you offer a free trial of being a OnePlace supplier?

There is a Basic package which allows you to provide your product data to OnePlace and in turn Merchants are able to download the data. The Basic package does not allow any changes to be made within OnePlace to the product data and does not include the ordering element. Also, you can request a 30 day free trial of the Professional Plus package.

Can I just sign up for the PIM or Ordering only?

Each paid package includes an element of the PIM and ordering, however you can choose the best package that suits your needs. Click here to be directed to the Packages page which displays a matrix of each package.

If your question has not been answered in the FAQs and you require further assistance, please contact us at