Merchant FAQs

If you have a question regarding OnePlace, please take a look through our FAQs below.

We have accumulated the most common questions that we receive from Merchants and have provided the answers below. 

How do we sign up to be a OnePlace Merchant?

Click here to be directed to the Join OnePlace page.

I have forgotten my password, how can I reset it?

Click here to be taken to the OnePlace home screen. Click “forgot” and follow the instructions on screen.

How can I change the email address for my account?

Please contact us at info@oneplace.co.uk

What is the cost of OnePlace?

There is no charge for an NMBS Merchant to use OnePlace.

Can I download product data that Suppliers have provided?

Yes, OnePlace allows product data to be manually downloaded in multiple formats. The data can be also be set up to automatically export via Channels on a frequency of your choosing.

Are there any additional benefits of using OnePlace to place orders with Suppliers?

Some Suppliers will offer additional rebates or discount when an order is placed via OnePlace. You will also be able to view the order documentation at any time from purchase order through to tracking information where provided by the Supplier.

If your question has not been answered in the FAQs and you require further assistance, please contact us at info@oneplace.co.uk

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